Privacy Policy

 

OUR PRIVACY PROMISE

You can always trust Pack Lane Wool.co.uk. Your personal information is just that – personal, so we always treat it with the highest standards of security and confidentiality, and rest assured, we never pass on, sell or swap your information with any other company for their own marketing purposes.

What information do we hold about you?

When you shop with us, register for an online account, ask us to keep in touch with you using your email address, we collect information about you.

What information do we collect?

We collect information so that we can provide the best possible experience when you utilize our Services. Much of what you likely consider personal data is collected directly from you when you:

  1. Create an account or purchase (ex: billing information, including name, address.
  2. Complete  contact forms or request newsletters (ex: email)
  3. Your payment information, to let your order products from the checkout, using PayPal and card payments, including debit and credit cards. We never store payment information.

A few important details that you should know.

We may not be able to accept your order, or part of your order, due to one of the following reasons:

Authorisation of your payment failed.

We made a pricing or product description error.

Cookies

It’s important that we give our customers a good and efficient experience when using our website and cookies help us to do that.

Returns

If you wish to return your goods, you can return them in a saleable, odour free condition within 28 days of receipt for a full refund, in line with The Consumer Protection (Distance Selling) Regulations 2000. The buyer is responsible for the cost of the return postage. We cannot accept responsibility should your returns go missing.

To return an item, please return with name, address and order number to: 171 Pack Lane, Kempshott, Basingstoke, Hampshire, RG22 5HN. Then your order can be process.